Partner Management Supervisor – MedTech Supply Chain (Americas)

About the role

The Deliver Americas Partner Management Supervisor supports the execution of the regional governance model for external logistics partners across North America. This hybrid position ensures consistent operational routines, monitors partner performance, and drives continuous improvement.

Key responsibilities

• Support implementation of the Americas partner governance framework, including meeting cadence, escalation routines, and performance tracking.
• Coordinate governance forums such as MBRs/QBRs, prepare action tracking and follow‑ups.
• Translate contractual commitments into operational routines and track KPIs, gainshare/painshare, service credits and productivity commitments.
• Track partner performance using dashboards and scorecards, identify gaps and manage corrective action plans.
• Identify and monitor productivity and improvement opportunities, oversee execution of cost‑saving and process‑improvement initiatives.
• Support partner onboarding, off‑boarding and transitions, ensuring operational readiness and risk mitigation.
• Act as a key coordination point between Site Operations and regional teams, maintaining regular communication and escalating issues.

Required profile

• Bachelor’s degree in Supply Chain, Business, Engineering or related field.
• Experience in logistics, operations or supplier/partner management, preferably with 3PLs.
• Understanding of operational KPIs and performance tracking.
• Experience in North America operations and regulated industries is a plus.

Required skills

• Analytical Reasoning
• Coaching
• Communication
• Data Reporting
• Demand Forecasting
• Distribution Management
• Distribution Resource Planning (DRP)
• Lean Supply Chain Management
• Operational Excellence
• Order Management
• Organizing
• Problem Solving
• Process Oriented
• Procurement Policies
• Quality Assurance (QA)
• Standard Operating Procedure (SOP)
• Strategic Supply Chain Management
• Supply Chain

What we offer

• Base salary range $94,000 – $151,800 per year.
• Retirement plan (pension) and 401(k) savings plan.
• Generous paid time off including vacation, sick time, holidays, parental leave and volunteer leave.
• Inclusive work environment with accommodations for disabilities.