Front Office Manager - Full-Service Branded Hotel, Long Island

About the role

A full-service branded hotel on Long Island is seeking an experienced Front Office Manager to lead daily front office operations, strengthen team performance and deliver an exceptional guest experience. The position is full-time and on-site, and the recruiter is looking for a visible, hands-on leader who sets clear expectations, coaches consistently and takes ownership of results. The search is confidential.

Key responsibilities

• Lead front desk, guest services and night audit operations, ensuring efficient arrivals, departures and service throughout each shift.
• Recruit, train, schedule, coach and hold team members accountable for service standards and performance.
• Manage guest concerns professionally, with timely follow-through and effective service recovery.
• Monitor guest feedback and brand service scores, identify recurring issues and implement measurable improvements.
• Reinforce loyalty program recognition, enrollment and brand service requirements.
• Coordinate with Housekeeping, Engineering, Reservations and Sales for room readiness, special requests and group arrivals.
• Manage staffing and labor costs while keeping appropriate coverage and service levels.
• Ensure accurate billing, cash handling, shift handoffs and adherence to hotel policies.
• Maintain a strong presence in the lobby and at the front desk during peak periods.

Required profile

• Previous Front Office Manager experience, or substantial Assistant Front Office Manager experience, in a full-service branded hotel.
• Demonstrated success leading teams, improving guest satisfaction and managing high-volume operations.
• Availability to work a flexible schedule, including evenings, weekends and holidays.
• Experience with group and airline crew business and union environments is a plus.

Required skills

• Strong knowledge of hotel property management systems, loyalty programs and brand standards.
• Excellent communication, judgment, organization and problem-solving skills.
• Branded hotel experience is preferred; Marriott, Hilton, Hyatt or comparable major brands are preferred.

To apply, submit your résumé through the recruiter, highlighting hotel brands, property size, front office leadership experience and examples of guest service improvements you have led. Selected candidates will be contacted after the hotel's identity is shared.