Director of Operations

About the role

The Director of Operations will supervise and manage all hotel departments, ensuring optimal service and hospitality for guests while supporting the General Manager in financial and operational planning.

Key responsibilities

• Interview, select, train, schedule, coach and support associates in line with brand standards and HHM core values.
• Oversee hotel departments to maintain high service levels and guest satisfaction.
• Assist the GM with forecasts, budgeting, revenue maximization and expense control.
• Monitor guest satisfaction scores, resolve complaints and implement action plans to improve service.
• Manage property accounting functions including accounts payable/receivable, audits, petty cash and tax.
• Coordinate payroll with corporate accounting and ensure internal audit standards are met.
• Collaborate with sales staff on strategies to improve occupancy and revenue.
• Maintain front‑office systems, serve on the safety committee and follow sustainability guidelines.

Required profile

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.
• Ability to work varied schedules, including holidays, weekends and alternate shifts.
• Physical ability to stand for extended periods and lift up to 25 lb.

Required skills

• Accounts payable and receivable
• Payroll coordination
• Internal audit compliance
• Knowledge of MSDS and OSHA safety standards