Customer Service Manager
Jobs for Humanity · Salt Lake City
Job description
About the role
We are seeking a Customer Service Manager to lead our Salt Lake City team, ensuring exceptional service across all customer touchpoints. You will combine strong leadership with a passion for customer satisfaction to drive operational excellence.
Key responsibilities
- Lead, mentor, and motivate a team of customer service representatives to meet performance targets.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor key metrics such as response times, resolution rates, and satisfaction scores.
- Handle escalated issues with empathy and decisive action.
- Oversee onboarding, training, and professional development of staff.
Required profile
- 3+ years of professional experience in customer service.
- 2+ years of supervisory or management experience.
- Proven expertise in customer service operations and best practices.
- Strong interpersonal, communication, and problem‑solving skills.
Required skills
- Proficiency with CRM software and related customer service tools.
- Experience analyzing data to drive performance improvements.
- Knowledge of multi‑channel support (phone, email, chat, social media).
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United States.
Salaries by job title
- Delivery Specialist 330
- Line Cook 258
- Restaurant Host 249
- Dishwasher 241
- Shift Supervisor 226
- Parts Specialist 208
- Retail Service Specialist 176
- Server - Red Robin 140
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 2 weeks ago
Expires 1 month from now
30 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Jobs for Humanity
Salt Lake City