Customer Service & Administrative Associate

About the Position

Join the NYC Department of Consumer and Worker Protection (DCWP) as a Customer Service & Administrative Associate. You will play a vital role in our Licensing Division, ensuring seamless operations and providing essential support to applicants and municipal stakeholders.

Main Missions

• Provide high-volume customer service both in-person and via telephone, addressing inquiries and resolving licensing issues.
• Perform essential clerical tasks including data entry, record keeping, filing, and information verification to ensure database accuracy.
• Manage financial transactions by processing payments and performing basic mathematical calculations.
• Facilitate inter-agency communication to assist applicants in navigating various municipal requirements and resolving complex licensing matters.
• Handle professional correspondence via email, telephone, and written mail while adhering to agency policies and procedures.
• Participate in departmental seminars, meetings, and ongoing professional training sessions.

Profile Required

• Proven experience in customer service or administrative support roles.
• Exceptional communication skills, both verbal and written, with a professional demeanor.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• High level of accuracy and attention to detail in data management and record verification.
• Ability to work effectively under supervision while maintaining strict compliance with agency protocols.

Required Skills

• Customer Relationship Management (CRM)
• Administrative Support & Clerical Operations
• Data Entry & Record Management
• Financial Transaction Processing
• Inter-agency Coordination