Customer Care Associate – French (Hybrid)

About the role

The Customer Care Associate will provide reactive, bilingual support for Odoo's ERP customers. Working primarily on a portfolio of 1,400‑1,600 accounts, you will help users maximise their experience with the Odoo platform while maintaining high satisfaction levels.

Key responsibilities

• Serve as the main point of contact for French‑speaking customers, handling inquiries and administrative requests promptly.
• Manage a large account portfolio, ensuring consistent and efficient support.
• Escalate complex issues to internal teams and collaborate to resolve them.
• Document and share knowledge to improve internal workflows and self‑service resources.
• Meet performance metrics related to task resolution and work ethic.

Required profile

• Bachelor’s degree.
• Professional fluency in English and French (reading, writing, speaking).
• Strong organisational abilities and reliability.
• Excellent verbal and written communication with a solution‑oriented mindset.

Required skills

• Basic proficiency with G Suite applications.
• Familiarity with customer support tools and standardized processes.