Bilingual Chinese (Mandarin) Social Media Moderator

About the role

We are looking for bilingual Mandarin‑English speakers to join our Trust & Safety moderation team in Morrow, GA. The role focuses on reviewing user accounts, private messages, group chats and appeal requests to ensure compliance with platform policies and community standards.

Key responsibilities

• Review and moderate user‑generated content, private messages and group chats according to defined policies.
• Assess and process account appeals, making consistent, objective enforcement decisions.
• Accurately document moderation actions, decisions and rationale.
• Meet quality, productivity, attendance and decision‑consistency benchmarks.

Required profile

• Fluent in Mandarin Chinese and English.
• Strong judgment with the ability to apply policies consistently and objectively.
• High attention to detail and accurate documentation.
• Psychological resilience when reviewing sensitive or disturbing content.
• Dependable attendance and ability to work assigned schedules, including evenings and late‑night shifts.

Required skills

• Computer proficiency and ability to navigate multiple systems and workflows efficiently.

What we offer

• Starting pay of $24.00 per hour.
• Full‑time, onsite employment with medical, dental and vision insurance.
• Employee cell‑phone plan discounts.
• Employee referral program and career growth opportunities.