Benefits Operations Specialist

About the role

Niural is an AI-native platform that unifies payroll, compliance, HR and financial operations so companies can hire, pay and manage teams across 150+ countries. As a Benefits Operations Specialist you will ensure U.S. employee benefit programs run accurately and on time, working with insurance carriers and cross-functional teams to keep enrollments, changes and eligibility data clean and current.

Key responsibilities

• Process and review benefit enrollments, terminations and changes
• Maintain accurate benefit records across internal systems and carrier platforms
• Work with internal teams to ensure correct benefit setup and payroll deductions
• Coordinate with insurance carriers to resolve eligibility, enrollment and client/employee queries
• Support open enrollment activities and review carrier files, eligibility reports and benefit data for accuracy
• Track outstanding issues and follow them through to resolution
• Maintain clear documentation and organized task tracking logs
• Manage, monitor and triage internal ticket queues, following SLAs for acknowledgment and resolution
• Escalate time-sensitive issues promptly and take part in internal meetings to improve workflows

Required profile

• Hands-on experience administering U.S. employee benefits (enrollments, terminations, changes, eligibility)
• Strong organizational skills and attention to detail, especially when reviewing carrier files
• Ability to manage multiple priorities and shifting deadlines in a fast-paced environment
• Strong written communication skills

Required skills

• Basic knowledge of U.S. payroll
• Strong expertise in Google Sheets/Excel

What we offer

• Competitive salary package
• Continuous learning and career advancement programs, with mentorship and coaching
• Collaborative work environment
• Complimentary lunch during shifts
• Latest work equipment provided
• Fast-track admission to a Master's in CS in the US for selected candidates
• L1 visa sponsorship and Green Card sponsorship for high performers