Bell Captain - Wyndham Grand Pittsburgh

About the role

Wyndham Grand Pittsburgh Downtown is looking for a professional, service-focused Bell Captain to oversee bell services and help deliver a seamless guest experience. The role leads by example, anticipates guest needs and keeps the team organized during busy arrival and departure periods. It is a full-time position based in Pittsburgh, PA.

Key responsibilities

• Coordinate daily bell services, assign responsibilities and maintain coverage during assigned shifts.
• Welcome guests and assist with luggage handling, storage, delivery and retrieval.
• Coach bell staff on service standards, safe luggage handling and hotel procedures.
• Coordinate group arrivals, departures and luggage movements with the Front Desk and other departments.
• Maintain accurate luggage storage records and follow identification and claim procedures.
• Escort guests to their rooms and explain hotel amenities, services and room features.
• Assist with transportation requests and give information on local attractions, dining and directions.
• Respond to guest requests and concerns, resolving issues within your authority and involving management when needed.
• Keep luggage carts, storage areas and the hotel entrance clean, organized and accessible.
• Communicate staffing needs, service concerns and outstanding requests during shift handoffs.
• Follow guest privacy, security and safety procedures and report concerns promptly.
• Perform Bell Attendant duties as needed to support the team.

Required profile

• Previous hotel bell services or guest services experience required; lead or supervisory experience preferred.
• Ability to guide a team and coordinate multiple requests during busy periods.
• Professional, courteous approach and sound judgment when handling guest concerns.
• Dependability and a commitment to teamwork.
• Flexibility to work scheduled shifts, including evenings, weekends and holidays.
• Physical ability to stand, walk, lift and carry luggage and push loaded luggage carts, with or without reasonable accommodation.