Banquets Supervisor

About the role

The Inn at Hastings Park, a Relais & Châteaux property in Lexington, Massachusetts, is hiring a Banquets Supervisor within its Sales and Catering department. The role assists in planning and executing meetings and special events, helps implement departmental strategies and ensures a smooth handover between sales and operations for property events.

Key responsibilities

• Assist in managing meetings and special events operations and budgets, and in executing an event management strategy aligned with the company's business strategy.
• Conduct daily walk-throughs of the banquet floor to ensure client satisfaction and quality standards.
• Execute group event BEOs, resumes and runs, and run weekly BEO meetings.
• Handle guest feedback, complaints and problems, and encourage staff to deliver excellent customer service.
• Cover Town Meeting operations according to the assigned schedule, and lead pre-shift briefings with the service team.

Required profile

• College degree preferred, or five years of experience in events or food and beverage.
• Previous customer service and general computer experience required.

What we offer

• 20 vacation days per year.
• Medical, vision and dental insurance.
• 401K.
• Discounts at other Relais & Châteaux properties worldwide.