Host Supervisor

About the role

The Inn at Hastings Park, a luxury boutique hotel and Relais & Châteaux member in historic Lexington, Massachusetts, is hiring a Host Supervisor for its Town Meeting Bistro restaurant. The bistro is a scratch kitchen celebrating New England ingredients, open seven days a week for breakfast and dinner, lunch Monday to Friday, high tea on Saturdays and brunch on Sundays. The role organizes and supports the restaurant's food and beverage activities to maintain high standards of quality, service and merchandising while maximizing profits.

Key responsibilities

• Interact with VIPs, ownership and guests on behalf of the resort, handling special requests
• Handle operational needs such as seating guests, running food, expediting orders, take-out, taking orders and making drinks
• Train and motivate staff, conduct departmental training and evaluate personnel performance
• Review schedules to balance guest service with labor costs, and monitor labor costs
• Ensure food, service and cleanliness meet set standards and that guest satisfaction is regularly reviewed
• Maintain clean, well-maintained dining rooms with impeccable table appointments, and ensure wait staff are correctly dressed and courteous
• Keep consumable and non-consumable goods properly stored and inventoried, and ensure correct staffing levels
• Respond to guest service issues and complaints, uphold hygiene standards and ensure security and fair discipline
• Complete management duties such as EOS and guest confirmations on time

Required profile

• At least 2 to 3 years of work experience in food and beverage
• Experience in the luxury hospitality industry is preferred
• Ability to work independently with little supervision, in a fast-paced environment under pressure
• Ability to handle multiple simultaneous tasks and to supervise, organize and schedule work assignments
• Good verbal and written communication and decision-making skills, with attention to detail

What we offer

• Health, vision and dental insurance
• Paid vacation of 20 days per year starting day 1
• Uniforms provided
• Discounts at worldwide Relais & Châteaux properties
• 401k and free parking