Vice President, Product Operations, Disputes

About the role

Mastercard is seeking a Vice President of Product Operations for its Disputes Management Products organization. The role serves as the operational backbone of the product portfolio, driving process excellence, cross‑functional coordination, and scalable operating models.

Key responsibilities

• Design, implement, and continuously improve end‑to‑end operational processes across the product lifecycle, from ideation through launch and migration.
• Define and embed standardized frameworks, playbooks, and operating cadences that enable product teams to move faster with greater predictability and quality.
• Lead structured process‑improvement initiatives using data, metrics, and feedback loops to identify bottlenecks and deliver measurable outcomes.
• Establish governance models, intake processes, and prioritization frameworks for disciplined decision‑making and resource alignment.
• Champion automation and tooling improvements to reduce manual effort, increase throughput, and improve operational visibility.
• Lead and coordinate cross‑functional product migration efforts, ensuring seamless transitions from legacy platforms to next‑generation solutions.
• Develop and maintain comprehensive migration plans, risk registers, and stakeholder communications.
• Manage program steering‑committee cadences, executive reporting, and governance forums to ensure accountability.

Required profile

• Strategic and execution‑oriented leader with deep expertise in product operations, process optimization, and program governance.
• Proven ability to thrive in complex, matrixed environments and drive data‑driven operational improvements.
• Strong partnership skills with Product Management, Engineering, regional teams, and senior leadership.

Required skills

What we offer

• Opportunity to influence a global payments leader’s product portfolio.
• Collaborative environment with cross‑functional teams.