ServiceNow ITOM/CMDB Consultant

Key responsibilities

• Build and manage Service Mapping to make all ServiceNow applications service‑aware using the CSDM framework.
• Map complex relationships between services, applications, and underlying infrastructure components.
• Integrate ServiceNow with third‑party tools and data sources using APIs, web services, and out‑of‑the‑box connectors.
• Create and maintain custom discovery patterns to identify various IT assets.
• Diagnose and resolve issues related to the discovery process, data mapping, Service Mapping, and CMDB accuracy.
• Maintain the accuracy and integrity of the CMDB, collaborating with class owners to certify data and mappings.
• Assess and update CSDM Application Services, Business Services, Technical Services, and their corresponding mappings and integrations.
• Create and maintain relationships between configuration items in the CMDB, including dependencies, containment, and service relationships based on the CSDM.

Required profile

• Experience maintaining CMDB data quality and working with class owners to certify information.
• Proven ability to assess and update CSDM‑based application, business, and technical services.
• Any previous CMDB knowledge in a healthcare environment is a plus.

Required skills

• ServiceNow ITOM
• CSDM framework
• APIs and web services integration
• Custom discovery pattern development
• CMDB data modeling and relationship mapping