Team Manager – Luxury Retail

About the role

As the Team Manager for Prada’s flagship store on Rodeo Drive in Beverly Hills, you will act as a Brand Ambassador and business leader, responsible for delivering an exceptional client experience and driving the store’s financial performance.

Key responsibilities

• Lead the team to exceed sales targets and maximize product performance.
• Support the Store Manager in developing and executing business plans based on product analysis.
• Promote cross‑selling and up‑selling across all Prada product categories.
• Maintain an efficient sales‑floor layout, ensure Prada standards are met, and be a visible presence for the team and clients.
• Act as a role model in sales leadership, building and nurturing personal client relationships.
• Encourage a digital mindset, leveraging technology to enhance client engagement and achieve business objectives.
• Stay informed on market trends and competitor activity.
• Deliver a seamless client journey that reflects Prada’s unique brand values.
• Develop and maintain strong customer relationships, capture client data, and manage after‑sales experiences.
• Identify new client acquisition opportunities and handle customer complaints to ensure positive outcomes.
• Foster a positive, collaborative work environment and motivate the team.

Required profile

• Proven leadership experience in luxury retail or high‑end fashion.
• Strong commercial acumen with a track record of meeting or exceeding sales goals.
• Excellent communication and interpersonal skills.
• Customer‑centric mindset with a passion for delivering premium service.
• Ability to analyse sales data and translate insights into action plans.
• Up‑to‑date knowledge of market trends and digital retail tools.
• Commitment to Prada’s brand values and culture.

Required skills