ServiceNow ITOM Specialist – Hartford, CT

About the role

Infosys is seeking a ServiceNow ITOM Specialist to join its Financial Services unit in Hartford, CT. The role is part of the Infrastructure Consultant 2 career track and focuses on designing, implementing, and supporting ServiceNow IT Operations Management solutions for global financial institutions.

Key responsibilities

• Collaborate with internal and client teams to resolve complex incidents, conduct root‑cause analyses and document preventive recommendations.
• Evaluate client IT infrastructure, prepare assessment reports and support due‑diligence activities to identify maturity gaps and improvement opportunities.
• Design scalable, cost‑effective IT infrastructure solutions, develop technical documentation and manage reusable components.
• Coordinate release schedules, execute deployments, perform post‑deployment testing and maintain version control.
• Conduct security checks, recovery drills and compliance audits, implementing security measures and continuity plans.

Required profile

• Collaborative spirit with excellent communication skills.
• Proven ability to handle complex incidents and deliver effective resolutions.
• Bachelor’s degree or equivalent, or three years of progressive experience in the specialty.
• Eligibility to work in the United States without employer‑based visa sponsorship.

Required skills

• ServiceNow ITOM modules – Discovery, Service Mapping, Event Management, Orchestration.
• CSDM framework and CMDB implementation, including MID Server configuration and Discovery Patterns.
• Integration and discovery of AWS, Azure, and GCP resources within ServiceNow CMDB.
• Python scripting for automation and tooling.
• Cloud infrastructure concepts and networking knowledge.
• AI‑assisted development tools such as GitHub Copilot and ServiceNow AI assistants.
• Windows and Unix administration, PowerShell and Bash scripting.
• ServiceNow Certified Implementation Specialist (CIS) – any ITOM application (strongly desired).
• Integration experience with SOAP, REST, JSON, JDBC and file imports.

What we offer

• Medical, dental, vision and life insurance.
• Long‑term and short‑term disability coverage.
• Health and dependent‑care reimbursement accounts.
• Accident, critical illness, hospital indemnity and legal insurance.
• 401(k) retirement plan with employer contributions.
• Paid holidays and paid time off.