Senior Director of Student Accounts

About the role

The Senior Director of Student Accounts leads all aspects of student billing, collections, and customer service for Georgetown University. Reporting to the Controller, this strategic leader ensures accurate financial processing, regulatory compliance, and a seamless experience for students across all campuses.

Key responsibilities

• Oversee the Student Accounts Office, including billing, cashiering, payment plans, collections, refunds, and compliance with federal, state, and university regulations.
• Manage the university’s PCI compliance program and student loan services.
• Collaborate with Financial Aid, the Registrar, University Information Services, and accounting teams to align eligibility, enrollment status, and general‑ledger reconciliation.
• Drive process improvements and leverage technology to enhance the student financial experience.
• Ensure fiscal integrity of student financial records for all programs and campuses.

Required profile

• Proven senior‑level leadership in higher‑education finance or a comparable large‑scale financial environment.
• Deep understanding of student billing, collections, and regulatory requirements.
• Experience supervising multidisciplinary teams and managing complex financial operations.
• Strong analytical, communication, and stakeholder‑management skills.

Required skills

• Expertise with Banner Student Account Management system.
• Knowledge of PCI compliance standards.

What we offer

• Hybrid work arrangement.
• Opportunity to shape financial services at a globally recognized university.
• Competitive compensation and benefits package.