Senior Associate – Retail Design & Experience

About the role

Santander is seeking a Senior Associate to lead the retail design and experience strategy across its U.S. branch network. You will help shape new branch formats and renovation programs, ensuring each location delivers a consistent, customer‑centered experience that aligns with the bank’s omni‑channel vision.

Key responsibilities

• Support end‑to‑end execution of retail experience and format initiatives across the physical network.
• Assist in design development and implementation for new builds and renovations.
• Maintain visibility into project scope, timelines, risks, decisions, and dependencies.
• Ensure retail formats and customer journeys are consistently implemented across markets.
• Support space design, finish standards, furniture selection, and overall experience consistency.
• Maintain and evolve design standards, playbooks, prototypes, and implementation guidance.
• Review design packages for alignment with brand, experience standards, and operational requirements.
• Coordinate with architecture and design firms, agencies, and contractors to ensure high‑quality deliverables.
• Partner with Network Planning, Real Estate, Construction, Marketing, and Operations to translate strategy into buildable solutions.
• Create executive‑ready presentations and compile information for governance processes.
• Conduct research and benchmarking on retail experience trends and digital‑physical integration.

Required profile

• Bachelor’s degree in Architecture, Interior Design, or equivalent experience.
• 9+ years of relevant experience in financial services, retail, or related design fields.

Required skills