Second Shift Concierge – Residential Community

About the role

The Second Shift Concierge supports residents and visitors at the UrbA community, providing front‑desk assistance, package handling, and coordination of move‑ins and move‑outs. This on‑site role ensures a welcoming environment and smooth daily operations during the evening shift.

Key responsibilities

• Greet prospects and residents, ensuring comfort while they wait for team members.
• Answer phone calls, route them appropriately, and follow up on service request callbacks.
• Maintain the guest suite schedule, verify payments, and ensure cleanliness for arrivals.
• Coordinate loading dock and elevator usage for resident move‑ins and move‑outs.
• Prepare clubhouse amenities each morning before the leasing office opens.
• Document package deliveries and notify residents within 24 hours.
• Track equipment rentals, dry‑cleaning services, and other community‑provided amenities.
• Assist with planning and organizing resident activities and programs.
• Maintain up‑to‑date information on local restaurants, shops, and delivery services, and manage relationships with concierge vendors.

Required profile

• Ability to stand, walk, sit for extended periods and perform bending, stooping, climbing, reaching, and crawling in confined spaces.
• Capability to work outdoors in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Physical strength to lift up to 25 lb independently and up to 50 lb with assistance.
• Willingness to travel occasionally to assist other properties or attend training.

Required skills