Head of Strategic Operations

About the role

CollectiveCollective is building an AI‑native financial services platform for self‑employed professionals. As Head of Strategic Operations you will design and scale the back‑office workflows that power the company’s member experience.

Key responsibilities

• Design every Member Operations workflow as a productized funnel with structured inputs, automated feedback loops and SLA‑bound delivery.
• Own the Operations Intelligence Warehouse that makes throughput, quality and capacity data‑driven.
• Implement statistical process control across all production workflows.
• Build queuing and capacity models to guide staffing and pre‑empt bottlenecks.
• Encode operational standards into Policy‑as‑Code for automated enforcement.
• Lead prototype‑to‑engineering handoffs using low‑code and AI‑assisted development.
• Recruit, manage and mentor a small team of operations analysts, process architects and tool builders.

Required profile

• 10+ years in operations strategy, applied operations research, industrial process engineering or ops management at a high‑volume service business.
• Experience in financial services, fintech, marketplace or logistics environments.
• Management‑science mindset with strong analytical and modeling capabilities.

Required skills

What we offer

• Opportunity to shape the core operational engine of a fast‑growing fintech.
• Collaborative environment with product, engineering and service teams.
• Access to a high‑impact role reporting directly to senior leadership.