Director, Customer Account – Walmart & Sam's Club

About the role

As the Director of Customer Account for Nestlé Waters & Premium Beverages, you will own and grow strategic relationships with Walmart and Sam's Club, driving revenue and ensuring customer satisfaction. You will lead a dedicated sales team, coach field representatives, and align customer needs with Nestlé’s cross‑functional capabilities.

Key responsibilities

• Lead, motivate and develop a high‑performance sales team, handling hiring, performance management, and career planning.
• Define and execute team priorities that support NWPB strategic goals, allocating resources to meet business objectives.
• Design and implement selling strategies, leveraging Nestlé’s scale, retail capabilities, and supply‑chain integration.
• Build multi‑year strategic Customer Business Plans, collaborating with customer executive leadership to create win‑win initiatives.
• Drive commercial spend management to achieve sales targets and contribute to category road‑map activation.
• Coordinate cross‑functional teams to develop and activate Customer Category Business Plans and Must‑Win battles.
• Maintain market intelligence on industry trends, competitive activity, and customer insights.
• Ensure compliance with company policies and lead sales meetings, including agenda setting and presentations.

Required profile

• Bachelor’s degree preferred or equivalent experience.
• 10‑12 years of sales experience with at least 3 years in people management.
• Proven record of driving profitable growth and managing key accounts.
• Willingness to travel 20‑25% of the time.
• Strong interpersonal skills and ability to use technology to enhance business performance.

What we offer

• Salary range $171,282.60 – $250,462.00 per year.
• Eligibility for performance‑based bonus.
• Competitive total rewards package including 401k match, healthcare coverage and other benefits.