Customer Service Representative

About the role

Join Bosch Service Solutions’ Roadside Protect team as a Customer Service Representative. You will be the first point of contact for drivers in need, delivering empathetic, professional assistance during critical roadside moments.

Key responsibilities

• Answer inbound calls and provide courteous, empathetic support to customers and drivers.
• Gather accurate vehicle, driver, and incident information and enter it into the dispatch system.
• Follow established scripts, workflows, and client‑specific requirements to ensure consistent service.
• Communicate clearly with callers about the status of their assistance and any next steps.
• Maintain detailed records of each interaction for reporting and quality purposes.

Required profile

• Strong verbal communication and active‑listening skills.
• Ability to stay calm and empathetic under pressure.
• Attention to detail when capturing and entering data.
• Entry‑level candidates with a customer‑service mindset are welcome.

Required skills

What we offer

• Competitive entry‑level pay starting at $18.00 per hour.
• Generous 401(k) match and comprehensive benefits package.
• On‑site gym, massage chairs, and easy highway access.
• Opportunities for professional growth and continuous learning in a collaborative, international environment.