Customer Service Representative
TradesApp · East Rutherford
Job description
About the role
As a Customer Service Representative at TradesApp, you will be the first point of contact for our customers. You will handle inquiries, process orders, and provide accurate information across multiple communication channels, ensuring a positive experience.
Key responsibilities
- Answer customer questions via phone, email, and chat.
- Process orders and manage related documentation.
- Provide clear and accurate information about products and services.
- Troubleshoot issues and offer appropriate resolutions.
- Maintain records of interactions, including sales, comments, and complaints.
Required profile
- Minimum 1 year of experience in a customer service role.
- High school diploma or equivalent.
- Excellent communication and multitasking abilities.
- Strong time‑management skills and a customer‑focused attitude.
Required skills
- Proficiency with CRM software.
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Published 2 weeks ago
Expires 1 month from now
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TradesApp
East Rutherford
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