Customer Care Coordinator – Houston

About the role

Join Toll Brothers, a Fortune 500 luxury home builder, as a Customer Care Coordinator in Houston. You will help deliver quality homes by providing prompt warranty service and coordinating with homeowners, technicians, and subcontractors.

Key responsibilities

• Respond to warranty requests from homeowners.
• Dispatch service technicians and track the completion and quality of each service call.
• Generate and maintain service reports and documentation.
• Collaborate with subcontractors to manage billing and invoice processes.
• Oversee quality control and warranty service administration.

Required profile

• 2+ years of experience in fast‑paced residential construction.
• Strong knowledge of construction trades.
• Excellent written and verbal communication, including telephone etiquette.
• Strong planning, organizational, and documentation skills.

Required skills

What we offer

• Comprehensive medical and dental benefits.
• 401(k) plan with company match.
• Discounted stock purchase program.
• Discounts on mortgages, homes, appliances, and more.