Client Success Manager

About the role

Rithum™ is seeking a Client Success Manager to own the relationship with our retailer clients on the Retailers Platform. You will help clients achieve their business objectives, drive platform adoption, and ensure a seamless experience with our e‑commerce solutions.

Key responsibilities

• Manage and grow key relationships with retailer clients, understanding their goals and defining success metrics.
• Create joint success plans and roadmaps to keep clients engaged and focused on achieving targets.
• Monitor platform utilization, drive product listing success, and provide training and enablement.
• Track feature adoption, advise on best practices, and promote new functionalities.
• Increase Gross Merchandise Value (GMV) by recommending expansion into global marketplaces.
• Collaborate cross‑functionally with Sales, Product, Managed Services, Support, and Implementation teams.

Required profile

• 2+ years of client success or account management experience in a SaaS environment.
• Experience with strategic account planning and client roadmap development.
• Strong analytical skills and ability to interpret reports and dashboards.
• Excellent written and verbal communication, with the ability to present to executives and peers.

Required skills

• Salesforce or Gainsight (CRM tools)
• Looker
• PowerBI
• Proficiency with AI‑based productivity tools (chat assistants, summarisation, reporting copilots)

What we offer

• Opportunity to work with a fast‑growing global commerce network.
• Collaborative, cross‑functional environment.
• Professional development and growth prospects.