Administrative Assistant – Membership

About the role

MoMA is looking for an Administrative Assistant to support the Membership team in delivering a high‑quality customer service experience for museum members. The role involves handling membership communications, renewals and events, ensuring members feel valued and engaged.

Key responsibilities

• Manage remote customer service channels (phone and email) using ZenDesk, categorising and organising member requests for reporting.
• Process membership renewal transactions accurately and efficiently.
• Collaborate with other departments to implement new features that improve the membership experience.
• Maintain professional, warm communication across all channels and stay informed about museum exhibitions, programs and campaigns.
• Ensure the Membership database is up‑to‑date and support lifecycle communications and testing plans.
• Assist in planning and executing onsite and virtual member events.
• Handle special membership category registration and fulfilment.
• Perform additional duties as required to support the team.

Required profile

• Bachelor’s degree or equivalent.
• 1–2 years of experience in development, membership, or subscription‑product environments.
• Exceptional customer service and interpersonal abilities.
• Highly detail‑oriented with strong writing and proofreading skills.
• Ability to work independently and as part of a collaborative team.
• Interest in modern and contemporary art is a plus.

Required skills

• Experience with ZenDesk.
• Familiarity with Salesforce or other CRM systems.
• Proficiency with Google Workspace.
• Use of point‑of‑sale software and mobile devices.

What we offer

• Annual salary of $55,822.
• Union‑represented position (Local 2110, UAW, AFL‑CIO).
• Opportunity to work in a world‑renowned museum environment.