Web Content Coordinator

About the role

Esri is looking for a Web Content Coordinator in Redlands to support the development and delivery of clear, engaging content that helps customers use Esri technology. You will coordinate communications for technical support programs and initiatives, edit and maintain technical support documentation, and support content strategy across the organization, working closely with cross-functional teams.

Key responsibilities

• Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency and usability
• Collaborate with subject matter experts to resolve technical questions and improve content quality
• Write, edit and publish content tailored to multiple audiences and communication channels
• Coordinate and deliver communications for technical support projects, including distributor and customer-facing content
• Support customer communications and campaign execution through established workflows and project management systems
• Analyze content performance and stakeholder feedback to identify improvements and support content strategy
• Manage multiple projects, priorities and deadlines while partnering with cross-functional teams on messaging and customer experience goals

Required profile

• 1+ years of experience in content creation, editing, technical writing, communications, marketing or a related field
• Bachelor's degree in communications, journalism, English, marketing, GIS, technical communications or a related field
• Recommended: Master's degree, experience with customer-facing communications or web content management, familiarity with ArcGIS and Esri products, and experience with Workfront, Salesforce or similar tools

Required skills

• Technical writing, developmental and copyediting, with the ability to explain complex information clearly
• Editing and publishing web content, including HTML and web content management best practices
• Project management, collaboration with cross-functional teams and analytical skills

What we offer

• Estimated base salary of $70,304-$93,600 USD
• Medical, dental, vision, and life insurance for employees and their families
• 401(k) and profit-sharing programs
• Minimum 80 hours of vacation leave and twelve paid holidays