Water Damage Restoration Technician

About the role

The Water Damage Restoration Technician monitors, inspects, and completes tasks for water restoration jobs, ensuring proper drying, demolition, and restoration activities. The role involves direct interaction with customers to explain processes and secure approvals.

Key responsibilities

• Retrieve work orders, plan routes, load appropriate equipment and supplies, and arrive on‑site.
• Perform water damage repair including water extraction, pack‑out of contents, removal of non‑salvageable materials, and light construction or demolition as directed.
• Monitor drying plans daily, adjust based on meter readings, and document work with notes and photos for insurance reimbursement.
• Inspect completed jobs, obtain customer signatures, request payments, and report any equipment issues.
• Communicate job status, customer concerns, and issues with supervisors and key staff.

Required profile

• High school graduate or equivalent.
• Valid driver’s license with a satisfactory driving record.
• Good verbal and written communication and customer service skills.
• Ability to prioritize activities, meet deadlines, and work in a clean uniform.
• Physical ability to lift up to 70 lb, stand, walk, squat, crawl, and work in varied indoor/outdoor conditions.

Required skills

• Water extraction and drying techniques.
• Pack‑out of contents and light construction/demolition.
• Use of mobile software for data entry and documentation.
• Reading and following product label usage instructions.

What we offer

• 401(k) retirement plan.
• Dental, health, and vision insurance.
• Free uniforms.
• Paid time off.
• Training and development opportunities.