Vice President, Professional Services

About the role

The Vice President of Professional Services leads BlueIrisIQ’s service delivery organization, overseeing Professional Services, Custom Development, Help Desk, and Managed Services. This senior leader is accountable for delivery performance, customer satisfaction, team effectiveness, scalable operations, and the financial health of the assigned P&L.

Key responsibilities

• Define strategy, operating model, priorities, and performance expectations for all service delivery functions.
• Own financial performance, including budgeting, forecasting, revenue growth, gross margin, operating expenses, utilization, billing accuracy, and reporting.
• Establish consistent delivery practices that improve quality, predictability, customer outcomes, and profitability.
• Partner with Sales and Customer Success to support opportunity strategy, solution scoping, services estimating, pipeline planning, and revenue conversion.
• Oversee Help Desk and Managed Services teams to meet service level expectations, manage escalations, retain customers, and continuously improve support.
• Provide oversight for custom development, integrations, workflow automation, and client‑specific solution extensions.
• Build scalable operating discipline through reporting, KPIs, escalation processes, capacity planning, staffing models, and resource utilization.
• Mentor and develop team members, strengthen technical and leadership capabilities, and foster a customer‑focused culture.
• Serve as senior escalation point for delivery, technical, support, and sales‑related issues.
• Contribute to business planning, service offering development, vendor coordination, and acquisition integration activities.

Required profile

• Executive‑level experience with full P&L ownership and financial discipline.
• Proven ability to forecast, manage margins, and drive profitable delivery.
• Strong leadership skills with a track record of building high‑performing teams.
• Excellent stakeholder management, partnering with Sales, Customer Success, Operations, and Executive Leadership.
• Experience in scaling service operations and implementing robust reporting and KPI frameworks.

Required skills

What we offer

• Opportunity to shape the strategic direction of a fast‑growing information management company.
• Leadership role with significant influence over service delivery and financial performance.
• Collaborative environment with cross‑functional executive partners.