Ticket/Gate Agent – Customer Service

About the role

Delta Air Lines is seeking an entry‑level Ticket/Gate Agent to be the first point of contact for passengers at the airport. You will guide travelers through check‑in, boarding and baggage handling while ensuring a safe and pleasant experience.

Key responsibilities

• Manage the check‑in and boarding processes, verify travel documents and make gate announcements.
• Handle baggage tagging, lift bags up to 70 lb, and operate loading bridges and aircraft doors.
• Escort unaccompanied minors and passengers with reduced mobility throughout the terminal.
• Maintain seat availability, monitor gate status and coordinate with flight operations.
• Work flexible shifts ranging from early morning to overnight, 20–40 hours per week.

Required profile

• High school diploma, GED or equivalent.
• At least 18 years old and authorized to work in the United States.
• Proficiency in English with strong verbal and written communication.
• Commitment to safety, security and diversity.
• Ability to pass a Physical Ability Test and a Customer Service Assessment.

Required skills

What we offer

• Entry‑level position with mentorship and opportunities for career advancement.
• On‑site work in a dynamic airport environment.