Temporary Customer Service Representative

About the role

We are seeking a Temporary Customer Service Representative to serve as the primary operational contact for retail customers, distributors and internal business partners. Working remotely, you will manage the complete order lifecycle, resolve fulfillment issues and support successful delivery of products in a fast‑paced consumer goods environment.

Key responsibilities

• Serve as the main point of contact for order, inventory and service inquiries from retail customers, distributors and internal teams.
• Process and manage the full customer order lifecycle using EDI and Microsoft Dynamics 365 (D365).
• Troubleshoot order processing, EDI, inventory and fulfillment problems to ensure timely resolution.
• Collaborate with Sales, Supply Chain, Finance, Logistics and 3PL partners to maintain service levels.
• Monitor finished‑goods inventory, order status and allocate stock to mitigate supply constraints.
• Support customer and item setup, master‑data maintenance, UPC creation and product syndication platforms such as Salsify.
• Assist with new customer onboarding, routing guide collection and retailer‑specific requirements.
• Develop and maintain reporting, metrics and KPIs related to order management and fulfillment performance.

Required profile

• 2+ years of experience in customer operations, order management, supply chain or sales operations within CPG, food & beverage or health & wellness.
• Hands‑on experience with Microsoft Dynamics 365 (D365) ERP and EDI order processing.
• Strong understanding of inventory management, logistics and fulfillment processes.
• Advanced proficiency in Microsoft Excel, including lookups, PivotTables and data analysis.
• Excellent organizational, communication and problem‑solving abilities.

Required skills

• Microsoft Dynamics 365
• EDI (Electronic Data Interchange)
• Microsoft Excel (advanced)
• Salsify (product syndication platform)