Telecommunications Operator

About the role

The City of Pearland is looking for a full‑time Telecommunications Operator to work in its dispatch center. You will be the first point of contact for citizens calling about police, fire, EMS, and other city services, handling emergency communications and ensuring rapid response.

Key responsibilities

• Receive and prioritize 911 and non‑emergency calls from the public.
• Monitor multiple radio channels and manage all radio traffic.
• Dispatch calls to the appropriate police, fire, EMS, or other city units.
• Provide real‑time updates on ongoing incidents.
• Check and update status of wanted persons, stolen items, and vehicles.
• Maintain accurate records of calls and dispatch actions.

Required profile

• Service‑oriented mindset with strong communication skills.
• Ability to work in a fast‑paced, high‑stress environment.
• Availability for 12‑hour rotating shifts, including nights, weekends, and holidays.
• Commitment to public safety and community support.

Required skills

What we offer

• Competitive hourly wage of $21.61 – $23.39 based on qualifications.
• Full coverage of dental, long‑term disability, and life insurance premiums.
• Majority of medical premium paid for employees and dependents.
• Retirement plan through TMRS with a 2:1 employer match.
• Access to city recreation fitness center, employee assistance program, and educational assistance.
• 11 paid holidays, 2 designated paid holidays, paid vacation, sick leave, and a wellness program.