Director of Service Delivery

About the role

Accelecom is a leading provider of high‑speed fiber optic network solutions across the Southeast. We are seeking a Director, Service Delivery to lead the team that transforms signed orders into activated, revenue‑generating services, owning the end‑to‑end order‑to‑billing lifecycle.

Key responsibilities

• Lead and develop the Service Delivery organization, setting strategy, standards, and performance targets.
• Oversee the end‑to‑end delivery pipeline: order acceptance, service activation, quality assurance, and billing start.
• Own provisioning of all customer and network orders, including moves, adds, changes, and disconnects (MACD).
• Manage critical‑date schedules and provide proactive customer status reporting throughout each order.
• Administer new‑service capital projects and monthly install budget projections, partnering with Network Engineering, OSP Construction, NOC, and Sales.

Required profile

• Proven leadership experience in telecom or fiber service delivery, provisioning, or network operations.
• Strong command of the order‑to‑activation lifecycle, including MACD and off‑net circuit delivery.
• Experience managing capital projects and install budgets with solid financial forecasting skills.
• Demonstrated ability to build and develop high‑performing operational teams.
• Excellent cross‑functional collaboration, communication, and customer‑facing abilities.