Technology Support Specialist – Washington, DC

About the role

The Technology Support Specialist provides on‑site technical assistance to end users in Washington, DC. Working under the Technology Support Manager, you will diagnose, resolve, and, when needed, escalate hardware, software, and networking issues while ensuring clear communication and timely service.

Key responsibilities

• Respond to and resolve end‑user technical issues related to hardware, software, and supported applications.
• Log and track incidents and service requests in the incident management system.
• Escalate complex problems and collaborate with specialized technical teams.
• Provide second‑level support for Help Desk escalations.
• Configure, deploy, and maintain desktop hardware, laptops, printers, scanners, and mobile devices.
• Support Cisco Unified Communications Manager and Cisco Unity Connection for extensions and voicemail.
• Maintain technology asset inventory.
• Manage conference‑room AV equipment and coordinate video‑conference scheduling.
• Support collaboration platforms such as Zoom, WebEx, and Microsoft Teams.
• Document support activities and communicate progress to users.

Required profile

• Bachelor’s degree (required); professional certifications are a plus.
• 3+ years of technical support experience in a professional services environment.
• Strong experience with Windows operating systems and Microsoft Office.
• Familiarity with Citrix, VPN technologies, and document‑management systems (e.g., iManage/FileSite).
• Knowledge of desktop hardware, peripherals, mobile devices (iOS/Android), printers, and AV systems.
• Experience with video‑conferencing platforms (Zoom, WebEx, Microsoft Teams).
• Basic understanding of networking concepts (TCP/IP, DHCP, Ethernet, wireless).

Required skills

• Windows OS
• Microsoft Office
• Citrix
• VPN technologies
• iManage/FileSite (or similar DMS)
• Desktop hardware and peripherals
• Laptops, printers, scanners
• iOS and Android mobile devices
• Audio‑visual systems
• Cisco Unified Communications Manager
• Cisco Unity Connection
• Zoom
• WebEx
• Microsoft Teams
• TCP/IP, DHCP, Ethernet, wireless connectivity

What we offer

• Hourly rate between $30.00 and $45.00
• 6+ month contract with potential conversion to permanent employment