Technical Training Content Developer

About the role

Commerce, the parent company of BigCommerce, Feedonomics and Makeswift, is looking for an Enterprise Training Manager, Technical Content to join its Training team. Reporting to the Manager, Training, the role owns and maintains Commerce product and developer learning content, keeping it accurate and relevant with each platform release, while also supporting personalized training for merchants, agency partners and internal teams. The position is listed as remote.

Key responsibilities

• Create, maintain and update product training and technical learning content, partnering with Product, Engineering and Professional Services to turn platform changes into accurate, engaging courses.
• Produce video content (scripting, narration, screen recordings) on new features, FAQs and key platform capabilities.
• Experiment with new learning techniques and adult learning best practices, and use AI tools to speed up content creation.
• Deliver customized virtual and in-person training and hold scoping calls with merchants and partners to define their training needs.
• Build relationships with Product, Engineering, Professional Services, Account Management and Marketing, and work with external partners, project managers, developers and executives.
• Manage training action plans and coordinate scheduling and administration of learning sessions.

Required profile

• 3-5 years of combined experience in the technology industry in technical writing, instructional design, product training, developer education or similar roles.
• Exceptional verbal and written communication, able to explain complex technical topics to audiences of all levels.
• Strong organization, able to manage multiple content projects independently in a fast-paced, ambiguous environment.
• Comfortable learning new technologies quickly and collaborating across global, matrixed organizations.

Required skills

• Working knowledge of GitHub and local development practices; able to run and modify a site locally with frameworks such as Next.js or Nuxt.js.
• Experience with ecommerce tools including SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP and payment gateways.
• Solid technical foundation: comfortable with APIs, able to run API requests from docs or a Postman library, and familiar with front-end tools, HTML/CSS/JS.

What we offer

• Remote-first work; optional collaborative workspaces in Austin, Atlanta and London for team gatherings.
• National base salary range of $88,630 to $132,946, depending on experience, skills and location.
• Possible variable compensation, equity and benefits in line with local policy.