Technical Support Specialist II, Facilities

About the role

UT Southwestern Medical Center is hiring a Technical Support Specialist II for its Facilities team at the Dallas campus. The specialist works under minimal supervision to give routine technical assistance to facilities staff on personal computing hardware and software, computer networking and/or telecommunications. The position is onsite, Monday through Friday, 7:30 AM to 4:00 PM.

Key responsibilities

• Support the full end-user computing experience, including computers, printers, copiers, scanners, audio-visual equipment and mobile devices.
• Diagnose and repair routine and complex end-user problems, independently or by escalating to senior technical staff or other teams.
• Perform preventative maintenance of end-user devices and their peripherals.
• Manage the lifecycle of end-user devices, including deployment and decommissioning of assets.
• Act as liaison between customers and Information Resources, partner organizations or vendors to keep the computing environment running efficiently.
• Advise customers on their technology needs, costs and vendor quotes.
• Work the Service Desk after hours as needed.

Required profile

• High school diploma or equivalent; 4 years of related experience required.
• Additional coursework in a related field such as computer science or management information systems may count year for year instead of the stated experience.
• An associate's or bachelor's degree in a related field is preferred.
• A valid Texas driver's license, passing MVR check and drivers' training within 30 days if a university-owned vehicle is used.
• Ability to lift computer and printer equipment and to interpret policies and apply procedures to solve problems.

Required skills

• Knowledge of Windows-based and/or Mac-based personal computing software and hardware.
• Personal contact with faculty and staff to resolve routine and non-routine problems.
• Phone contact with hardware and software vendors.

What we offer

• PPO medical plan available day one at no cost for full-time employee-only coverage, with 100% coverage for preventive care.
• Paid time off and paid parental leave benefit.
• Retirement programs through the Teacher Retirement System of Texas (TRS).
• Wellness programs and tuition reimbursement.
• Public Service Loan Forgiveness (PSLF) qualified employer.