Technical Specialist – Rock Tools (Elko, NV)

About the role

Sandvik is seeking a Technical Specialist for its Rock Tools division to work onsite at the NGM Goldstrike site, based out of the Elko, NV facility. The role supports service contracts, performs failure analysis, manages tooling logistics, and provides technical expertise for underground drill rigs.

Key responsibilities

• Serve as the first point of contact for Sandvik service contracts with NGM, handling failure analysis and parts delivery.
• Attend daily line‑out and safety meetings with site management.
• Conduct daily stock‑take of Sandvik laydown and delivery vehicles, and manage tooling deliveries from the Elko warehouse.
• Perform failure analysis, log tooling usage via the Track app, and maintain laydown housekeeping.
• Provide technical training to service networks, operators, and distributors on equipment operation, maintenance, and troubleshooting.
• Assist factories with field testing, warranty claim processing, and feedback for product improvements.
• Deliver on‑site technical assistance, parts recommendations, and customer relationship management.

Required profile

• Experience working with underground drill rigs or similar mining equipment.
• Strong analytical skills for failure analysis and warranty investigations.
• Ability to communicate technical information clearly to customers and internal teams.
• Willingness to work onsite in a mining environment and attend safety meetings.

Required skills

• Failure analysis techniques
• Use of the Track application for tooling management
• Technical training and demonstration skills
• Knowledge of underground drill rig operations

What we offer

• Competitive wages and benefits
• Strong support for learning and professional development
• Opportunities to grow a rewarding career in a globally connected organization
• Inclusive, collaborative work environment focused on innovation and sustainability