Technical Program Manager, AI Infrastructure

About the role

We’re hiring a Technical Program Manager, AI Infrastructure to lead high‑impact programs that power Character.AI’s model development and serving systems at scale. You’ll partner closely with engineering, research and product teams to shape infrastructure strategy, align roadmaps and drive end‑to‑end execution for training, evaluation and inference initiatives.

Key responsibilities

• Lead planning and execution of major AI infrastructure initiatives spanning training pipelines, data systems, model evaluation and inference/serving.
• Build structures that keep teams aligned on scopes, goals, timelines, risks and success metrics.
• Partner with engineering, research and product to translate model and product needs into infrastructure roadmaps and priorities.
• Track key infrastructure metrics (reliability, latency, throughput, cost efficiency) and define reporting that surfaces progress and risk.
• Identify bottlenecks in workflows and lead efforts to improve tooling, automation and developer velocity.
• Support capacity planning and resource allocation to ensure infrastructure scales with model and product growth.

Required profile

• 5–8 years of experience in program management, technical operations or product execution in a fast‑moving technical environment.
• Proven ability to lead complex, multi‑team initiatives spanning engineering and infrastructure systems.
• Strong communication skills with the ability to bridge technical and non‑technical stakeholders.
• Experience working with engineering teams on distributed systems, cloud infrastructure or platform development.
• Analytical mindset with experience using data to inform decisions and measure impact.

Required skills

• GPU clusters
• AI accelerator chips
• Cloud infrastructure
• Distributed systems
• Platform development