Technical Product Support Engineer - Semiconductor Equipment Escalations

About the role

KLA is hiring a Technical Product Support Engineer in Chandler, Arizona, to provide advanced troubleshooting support for sophisticated semiconductor capital equipment. The role is hands-on and equipment focused, dealing with optical, electrical, mechanical, electro-mechanical, computer-control and software issues, and serves as the second point of escalation when field product support teams cannot resolve a problem. Selected candidates must be able to work four 10-hour days on a Sunday-to-Wednesday schedule.

Key responsibilities

• Serve as the second-level technical escalation resource for ongoing issues when field teams cannot resolve them.
• Assist field engineers in diagnosing, troubleshooting and debugging optical, electrical, mechanical and electro-mechanical equipment, including control systems and software.
• Isolate complex failures, determine root cause and corrective action, and minimize equipment downtime.
• Travel regionally and worldwide, sometimes on short notice, to support critical escalated issues on site.
• Document troubleshooting, diagnostics, findings and corrective actions, and prepare service and postmortem reports.
• Support equipment installation, relocation, modification or upgrades, and provide training and troubleshooting guidance to field engineers.

Required profile

• Demonstrated hands-on equipment problem-solving and troubleshooting experience.
• Experience with semiconductor manufacturing equipment, semiconductor capital equipment or other sophisticated capital equipment.
• Ability to perform structured fault isolation and root-cause analysis.
• Ability to collaborate across field service, product support, engineering and specialist teams.
• Minimum qualification: Master's degree with 0 years of related experience, or Bachelor's degree with 2 years of related experience.

Required skills

• Troubleshooting integrated systems with optical, electrical, mechanical, electro-mechanical, computer-control and software components.
• Clear communication of technical findings in written reports and training.

What we offer

• Base pay of $32.50 to $48.00 per hour.
• Possible performance incentive programs and benefits such as medical, dental, vision, life insurance, 401(k) with company matching, ESPP, tuition reimbursement, EAP, paid time off and family care leave.