Product Installation Engineer (BBP) - 90%+ Travel

About the role

KLA, a global leader in electronics for the semiconductor manufacturing ecosystem, is hiring a Product Installation Engineer (BBP) in Chandler, Arizona. The role covers installation, troubleshooting, reporting and mentoring of field teams, with extensive travel required (about 90%). It sits within the KLA Services organization, which supports customers in maintaining the performance of its products.

Key responsibilities

• Work with service engineers from Tier 1 and Tier 2 to oversee installation deliverables and processes.
• Evaluate, analyze, diagnose and troubleshoot technical equipment problems, lead end-to-end troubleshooting and repair of complex system-level issues, and create and execute Plans of Action (POAs).
• Create and implement Best Known Practices (BKP) and Best Known Methods (BKM) and prepare field service reports, daily passdowns and post-activity quality feedback reports.
• Mentor junior engineers, provide guidance and technical assistance at customer sites, and give OJT, coaching and knowledge sharing.
• Perform model change upgrades to fielded systems independently and work with PLC/NPI engineers on new installation and upgrade processes, including pre-release testing.
• Manage readiness for international travel and extended assignments.

Required profile

• Doctorate degree with 5 years of related work experience, or Master's degree with 8 years, or Bachelor's degree with 12 years of related experience.
• Ability to exercise independent judgement and to mentor junior engineers.

What we offer

• Base pay of $45.92 to $78.08 per hour.
• Possible performance incentives and benefits such as medical, dental, vision, life insurance, 401(k) with company matching, ESPP, tuition reimbursement, EAP, paid time off and family care leave.