Team Manager – Miami Market

About the role

Tiffany & Co is building a pipeline of future leaders for its Miami store. The Team Manager supports the Store Director, leads the sales, operations and security teams, and ensures an exceptional client experience.

Key responsibilities

• Coach, guide and support sales and operations to meet or exceed commercial and profitability targets.
• Provide store oversight in the Director’s absence, maintaining service excellence.
• Develop client relationships, drive client development activities, and deliver "Tiffany Touch" moments.
• Lead talent acquisition, training, performance management and retention to build a high‑performing team.
• Act on NPS and client feedback to continuously improve service.
• Champion operational excellence, hospitality, and store amenities.

Required profile

• Dynamic, attentive and inspiring leader who can mentor and coach team members.
• Strong, decisive, collaborative mindset with a focus on service excellence.
• Embodies LVMH values and demonstrates an entrepreneurial, creative and innovative spirit.
• Passionate about people and capable of building strong internal and external relationships.

Required skills