Team Leader – Retail Store Management

About the role

Primark is looking for an in‑store Team Leader to drive an exceptional customer experience and achieve sales targets. You will lead a group of Sales Associates, coach them on Primark’s ways of working, and help shape a high‑performing retail team.

Key responsibilities

• Motivate and coach Sales Associates to deliver outstanding service and meet sales goals.
• Manage an allocated department section, create inspiring displays, and allocate daily tasks.
• Support store managers with day‑to‑day operations, including cash lane and fitting room oversight.
• Assist with recruitment, onboarding, and continuous development of team members.
• Handle customer feedback and complaints, ensuring swift resolution.
• Maintain stock file accuracy, drive in‑store availability, and control size and option ranges.
• Apply Primark pricing principles, monitor markdowns, and ensure correct point‑of‑sale signage.

Required profile

• Strong people skills with the ability to lead, motivate and build relationships.
• Service‑focused mindset with experience in a retail environment.
• Ability to work in a fast‑paced, dynamic setting and take ownership of results.

Required skills

What we offer

• Comprehensive onboarding and continuous training.
• Competitive benefits and a focus on work‑life balance.
• Opportunities for growth as Primark expands across the United States.