Team Lead – Luxury Retail

About the role

As a Team Lead at Moncler, you will act as an ambassador for the brand, supporting the Store Director and Client Advisor Manager in coaching the team, building lasting client relationships, and driving sales performance. You will model the brand’s values and ensure an exceptional client experience across the store.

Key responsibilities

• Coach and develop team members, leading morning briefings and trainings.
• Build and nurture a personal client portfolio through MonClient and client‑eling activities.
• Drive personal and team sales targets, supporting conversion and new client acquisition.
• Manage the sales floor during CEM segments, ensuring visual merchandising standards and product performance.
• Handle escalated client situations in partnership with store management.
• Support store management in delivering the Moncler Promise, identifying training needs, and providing consistent feedback.

Required profile

• Proven experience in luxury retail or high‑end fashion sales.
• Demonstrated ability to lead, coach, and motivate a sales team.
• Strong client‑centric mindset with a track record of exceeding personal sales targets.
• Excellent communication skills and ability to inspire team members.

Required skills

What we offer

• Opportunity to work with a globally recognized luxury brand.
• Dynamic, client‑focused environment with growth potential.
• Access to brand training and development programs.