Customer Lifecycle Manager – Eastern US

About the role

As the Customer Lifecycle Manager for North America, you will own the end‑to‑end customer journey for CM.com’s clients in the region, from deal closure through onboarding, adoption and ongoing support. You will be the single point of accountability for getting new customers live quickly and ensuring existing customers receive continuous value.

Key responsibilities

• Own end‑to‑end onboarding for new NA customers, coordinating kickoff, implementation and go‑live to deliver first value rapidly.
• Serve as primary contact for service, delivery and support across the existing NA customer base, resolving issues and coordinating with Support, Product and Engineering.
• Build and manage renewal, adoption and health‑tracking processes to surface risk early and identify expansion opportunities.
• Partner with Sales, Marketing and Product leadership to translate customer feedback into scalable playbooks.
• Leverage AI tools to experiment, automate and share improvements with the team.

Required profile

• 5+ years of experience in customer success, account management, implementation or service delivery, preferably in SaaS or technology‑enabled services.
• Proven track record of owning post‑sale relationships with measurable retention and growth outcomes.
• Experience with CRM and customer success tooling such as Salesforce or Gainsight.
• Fluent English and based in or near the Midwest or Eastern US, with flexibility to travel to customers and to the Breda headquarters.
• Genuine curiosity about AI and willingness to experiment with new models.

Required skills

• Salesforce
• Gainsight

What we offer

• Three‑day global onboarding program at the Netherlands headquarters.
• Competitive base salary with performance‑based incentives.
• Comprehensive health, dental and vision insurance package.
• Opportunities for professional growth and development in a fast‑paced, innovative environment.
• Collaborative and inclusive culture that values diversity and creativity.