Systems Administrator (Tier 2/3 Support)

About the role

RiVidium is looking for a Systems Administrator to provide Tier 2/3 support across IT, Cybersecurity, and Data Operations. The role ensures mission‑focused outcomes for service members, families, and related stakeholders by maintaining system health and continuity.

Key responsibilities

• Perform system administration and operational sustainment across enterprise environments.
• Manage patching, configuration, and account provisioning activities.
• Troubleshoot issues, monitor system health, and execute corrective actions.
• Coordinate with help‑desk, security, and engineering teams to restore services.
• Document actions, follow approved procedures, and support shift‑based operations.

Required profile

• Bachelor’s degree in a relevant discipline or equivalent professional experience.
• Experience in operational or technical environments with shift‑based or on‑call expectations.
• Ability to meet Government personnel security requirements and DoD 8140 training/certification upon award.
• Strong communication, teamwork, and documentation skills in a mission‑focused setting.
• Preferred experience with 24/7/365 operations, ticketing workflows, knowledge bases, and customer support metrics.

Required skills

• System administration
• Patch management
• Configuration management
• Account provisioning
• Troubleshooting across applications, accounts, and infrastructure