Systems Administrator (Remote, 12+ months)

About the role

We are looking for a Systems Administrator to join our team on a 12‑month contract, working remotely from anywhere in the United States. The role supports critical business applications, ensuring high availability and performance while adhering to service level objectives.

Key responsibilities

• Respond to and resolve Level 2 and Level 3 support tickets, meeting defined SLA targets.
• Perform defect analysis and resolution using structured, proactive methods within agile workflows.
• Execute system maintenance tasks such as patching, user and role administration, access management, and monitoring.
• Support root‑cause analysis and implement corrective and preventive actions to improve reliability.
• Assist with application upgrades, migrations, installations, disaster‑recovery testing, and environment configuration.

Required profile

• Proven experience providing Level 2/3 application or system administration support in an enterprise setting.
• Strong knowledge of system maintenance, role‑based access control, patching, and operational support processes.
• Hands‑on experience with upgrades, migrations, installations, and infrastructure or connectivity configurations.
• Familiarity with backup, restore, and disaster‑recovery procedures, including testing and monitoring.
• Ability to analyze complex issues, support root‑cause analysis, and collaborate with technical and business stakeholders.

Required skills

• Jira
• Confluence
• Snowflake
• GitHub
• Informatica
• Matillion
• Role‑Based Access Control (RBAC)