Support Representative, APAC

runway-ml

New Remote

Remote Junior 🇬🇧 English

Zendesk Notion Slack

Job description

About the role

We are looking for a Support Representative to handle high‑volume tickets related to account access, billing, and plan questions for our creative AI platform. The role is remote and open to candidates in London and the APAC region.

Key responsibilities

Resolve tickets for Free, Standard, Pro and Max users using macros, playbooks and AI suggestions.
Identify tickets that require product judgment or creative‑tool troubleshooting and route them to Tier 2 or Enterprise support.
Flag recurring questions that lack a macro and suggest new documentation.

Required profile

Clear, accurate written communication and ability to follow process‑driven checklists.
Comfortable with repetitive, high‑volume work while maintaining accuracy.
0‑2 years experience in a customer‑facing or process‑driven role, preferably SaaS.

Required skills

Familiarity with ticketing or collaboration tools such as Zendesk, Notion or Slack (optional but a plus).
Curiosity to explore the product and help documentation before responding.

Questions fréquentes

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Source : ats:ashby

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Published 1 hour ago

Expires 1 month from now

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