Supervisor

About the role

As a Supervisor and Key Holder at COS, you will lead a team to deliver exceptional customer experiences in a luxury fashion environment. You will support store operations, drive sales performance, and embody the brand’s values to create an inspiring atmosphere for shoppers.

Key responsibilities

• Deliver excellent customer service through expert styling advice and product knowledge.
• Manage store opening and closing procedures, including cash handling and security.
• Interpret sales data and collaborate with leadership to improve commercial performance.
• Lead, motivate, and train sales assistants to maintain high service standards.
• Oversee daily operations such as deliveries, stock replenishment, and shop‑floor coverage.
• Act as a brand ambassador, ensuring every customer interaction is memorable.

Required profile

• Previous retail or hospitality experience with knowledge of store operations.
• Customer‑focused mindset with a passion for fashion products.
• Adaptable, flexible, and able to work varied hours including evenings, weekends, and holidays.
• Strong communication skills and a proactive, action‑oriented attitude.
• Eagerness to learn, accept feedback, and pursue personal development.

Required skills

What we offer

• Full‑time schedule (32‑40 hours per week).
• Competitive hourly wage ranging from $23.56 to $25.12.
• Employee discounts and opportunities for career growth within the brand.