Student Services Coordinator

About the role

Global University Systems (GUS) is recruiting a full-time Student Services Coordinator for Avila University Arizona in Goodyear, Arizona. The role manages and coordinates student support services, administrative activities and campus resources, helping students stay on track while assisting with student progression. The position is primarily on-site at the Goodyear campus.

Key responsibilities

• Prepare the expected-student list for each intake and update management with recruitment progress.
• Plan and run student orientation and take part in residency weekends and campus events.
• Guide students on housing and local accommodation, and register new students on the LMS and verify their course enrolment.
• Maintain up-to-date student files, follow up on incomplete documentation and help with interim reviews of records.
• Support faculty with classes, course materials, online access and schedules, and provide basic technical support.
• Keep students informed of schedule changes and policy updates, and resolve their inquiries and complaints professionally.
• Coordinate course-book lists, supplier coordination and distribution, and help draft the Student Handbook.
• Work with Academic Management and department heads to improve program delivery.
• Coordinate progress tests and exam schedules, assist in proctoring exams and process marked scripts.
• Handle student refund inquiries, issue documents such as leave requests, transcripts and student IDs, and upload records to third-party portals.
• Run the daily operations of the student services desk and perform other related duties.

Required profile

• Undergraduate degree in a relevant discipline.
• Minimum 2-3 years' experience in higher education, ideally with a diverse student body including international students.
• Excellent verbal and written communication skills.
• Knowledge of higher education compliance standards and institutional regulations.
• Ability to build trusting relationships with students, faculty and stakeholders, and to work under pressure and meet tight deadlines.

Required skills

• Time management and prioritisation in a busy campus environment.
• Basic technical support and troubleshooting.

Schedule: occasional weekend or evening work for events. Physical demands include desk work and occasional light lifting.