Strategic Customer Solutions Consultant

About the role

This remote position supports top‑tier pharmaceutical, biotech and research organizations by helping them maximize value from an advanced oncology intelligence platform. You will act as a trusted advisor, bridging scientific expertise with product strategy and commercial engagement.

Key responsibilities

• Lead high‑touch, consultative engagements with enterprise clients focused on oncology intelligence needs.
• Deliver tailored product demonstrations aligned with customer workflows, scientific priorities and competitive intelligence requirements.
• Identify and develop customer use cases, translating unmet needs into actionable solutions.
• Serve as a strategic liaison between customers and internal AI, product and engineering teams to influence roadmap priorities.
• Support enterprise growth by contributing to solution design, expansion opportunities and late‑stage commercial discussions.
• Collaborate with commercial teams on pre‑sales activities, proposal development and stakeholder alignment.
• Maintain strong awareness of the oncology landscape, including clinical trials, regulatory developments and scientific advancements.

Required profile

• Hands‑on experience in oncology or life sciences (clinical research, medical affairs, scientific consulting, etc.).
• Consultative mindset with ability to engage credibly with PhD‑level scientists, clinicians and medical affairs professionals.
• Comfortable working independently in a fully remote, contractor‑based environment.
• Proven ability to translate complex scientific concepts into clear, actionable insights for customers and internal teams.

Required skills

What we offer

• Fully remote work with flexible US business‑hour schedule.
• Strategic, high‑visibility role influencing both customer success and product direction.
• Opportunity to work with cutting‑edge AI‑driven oncology intelligence platform.