Strategic Account Manager – Clinical Solutions

About the role

Join Elsevier’s Clinical Solutions team as a Strategic Account Manager, driving growth of SaaS solutions for hospitals, health systems and home‑health organizations across the United States and Canada. You will be the primary sales contact for a portfolio of healthcare clients, responsible for retention, expansion and long‑term partnership.

Key responsibilities

• Develop proactive engagement strategies, health checks and business reviews to ensure renewals and long‑term value.
• Analyze product usage, identify risk signals early and take actions to mitigate churn.
• Negotiate mutually beneficial contracts and identify upselling and expansion opportunities aligned with customer goals.
• Build deep, trusted relationships with clinical, administrative and IT stakeholders, acting as a consultative partner.
• Own the end‑to‑end sales process for renewals and expansions, coach sales executives on opportunities, and accurately forecast and manage pipeline in Salesforce.
• Collaborate closely with Sales Executives and Customer Success, share market feedback and support training of new team members.

Required profile

• Minimum 2 + years of experience in healthcare sales or account management, preferably selling SaaS or information solutions to hospitals or health systems.
• Bachelor’s degree required.
• Proven success in renewal management, upselling or cross‑selling.
• Strong presentation, communication and strategic thinking skills, with confidence influencing clinical, operational and executive stakeholders.
• Ability to thrive in a fast‑paced, deadline‑driven environment.

Required skills

• Salesforce CRM
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word